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Customer Service

Our returns policy

Thinking of returning an item?

To ensure the safe return of your items and the correct allocation of the items to your order, please follow the guidelines below:
  • Please include the payslip (the original or a copy) or a piece of paper with the name of the person who ordered the items, the order number and the reason for the return.


Our 10-day returns guarantee
Our 10-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 10 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item--see our Refunds Policy. We can only accept the return of opened items if they are faulty. Please note that we reserve the right to send back items to you that have been returned to us after 10 days unless they are faulty.

This returns policy does not affect your statutory rights.

We are unable to exchange items that are not damaged; defective or incorrect (however, click here to find out what to do if you have received a damaged, defective or incorrect item). Click on the links below to find out how to return your item:

Return an Item: 10-day Returns Guarantee
Important:
To ensure the safe return of your items and the correct allocation of the items to your order, please follow the guidelines below:

  • Please include the payslip (the original or a copy) or a piece of paper with the name of the person who ordered the items, the order number and the reason for the return.

Specific rules apply to the return of damaged, defective or incorrect items.

Return Music: 10-day Returns Guarantee
 

  • If for any reason you are unhappy with a music purchase, you can return it to us in its original condition within 10 days of the date you received it, unopened (with any seals and shrink wrap intact) and we will issue a full refund for the price you paid for it. We reserve the right to refuse returns or to charge you our fees and expenses if the product is received otherwise than in accordance with these requirements.
  • Specific information applies to the return of damaged, defective and incorrect items.

Call 020 8539 2906 and one of our staff will guide you through our Returns Policy.

  • we will notify you via e-mail when we have processed your return--this may take up to three weeks
  • for your protection we recommend that you use a recorded-delivery service if the value of the return is more than £50


Return DVDs: 10-day Returns Guarantee

  • If for any reason you are unhappy with a DVD purchased, you can return it to us in its original condition within 10 days of the date you received it, unopened (with any seals and shrink wrap intact) and we will issue a full refund for the price you paid for the DVD. We reserve the right to refuse returns or to charge you our fees and expenses if the product is received otherwise than in accordance with this requirement.
  • Specific information applies to the return of damaged, defective and incorrect items. See Return a Damaged, Defective or Incorrect Item.

Call 020 8539 2906 and one of our staff will guide you through our Returns Policy.


Return Software: 10-day Returns Guarantee

  • If for any reason you are unhappy with software purchased, you can return it to us in its original condition within 10 days of the date you received it, unopened (with any seals and shrink wrap intact) and we will issue a full refund for the price you paid for the software. 
  • We will not process any software returned to us if it has been opened. We reserve the right to refuse returns or to charge you our fees and expenses if the product is received otherwise than in accordance with these requirements.
  • Specific information applies to the return of damaged, defective and incorrect items. See

Call 020 8539 2906 and one of our staff will guide you through our Returns Policy.

Return a Damaged, Defective or Incorrect Item

This page explains what to do if you've received a damaged, defective or incorrect item from Goodnewsleyton.com. This returns policy does not affect

your statutory rights.

Call 020 8539 2906 and one of our staff will guide you through our Returns Policy.

If the item was damaged in transit

  • If you take delivery of a Goodnewsleyton.com package and the contents have been damaged in transit, you can return the item(s) to us within 10 days of receipt for exchange.
  • Call 020 8539 2906 and one of our staff will guide you through our Returns Policy.

If the item is defective

  • You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. In the unlikely event that you have a faulty item, you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you. If you choose to return the item to us, please Call 020 8539 2906 and one of our staff will guide you through our Returns Policy. (Within 10 days of receipt). In case the item has become defective after 10 days please contact our customer service to obtain returns information.

If we sent you an item you did not order (an "incorrect" item)

  • As soon as you find out we've sent you an incorrect item, Please call 020 8539 2906 and one of our staff will guide you through our Returns Policy.
  • Send the incorrect item back to us and we'll make sure you are not charged for it. We will replace the item we sent you with the item you ordered, 

Note: in the event of Goodnewsleyton.com sending you a replacement for a damaged, defective or incorrect item, you must return the original item to Goodnewsleyton.com within 10 days of our e-mail confirming the issue of the replacement item. Provided you return this item to us within the 10 days, you will have nothing more to pay. If you do not return the original item to us by the end of the 10 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.

 

Payment methods

Good News Book Shop accepts the following credit cards:

After reading our Terms and Conditions which will be automatically displayed before you complete your purchase, you will proceed to Worldpay secure payment page to enter your card details, We do not see any of your credit details this all dealt with by Worldpay, so you can rest assured that your transactions are 100% secure...We accept Visa Mastercard, Switch, Solo and JCB. However you choose to pay, we will not despatch your order until Worldpay has confirmed your payment..

Privacy policy

Good News Book Shop is committed to protecting your privacy.r> This privacy statement discloses what information we gather about you when you visit the Good News Book Shop Site and describes how we use that information. Our policy is to keep the personal information we receive from our Site completely confidential and used solely for internal purposes. We will not share your personal information with any other parties.

CoCollection of your Personal Information:

The personal information we collect may include your name, title, company or organization name, e-mail, phone. We may collect certain information about your visit, such as type of browser you use; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our Site. This information is used to help improve the Site and administer the Site.

Use of your Personal Information:
The personal information collected on this Site will be used to provide the services you have requested.
We may use your personal information to provide you with important information about the product or service that you are using, including critical updates and notifications. Additionally, we may send you information about other Good News Book Shop products and services.

Questions:

If you have any questions about this Privacy Statement or concerns about the way we process your Personal Data, please contact us.

Refund policy

Our Refunds Policy

This page describes how we calculate refunds. Our refunds policy does not affect your statutory rights. Some notes about refunds:

  • When you send your item back to us, we'll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return.
  • You can also view completed returns and refunds at the bottom of an order's summary page in Your Account. If the return and refund do not appear in Your Account after four weeks from the day you sent us your return, please contact us for further assistance.

Call 020 8539 2906 and one of our staff will guide you through our Returns Policy.

How Refunds Are Calculated

Items returned because they are damaged, defective or incorrect
If you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us (by refunding your return postage costs).
We will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

Items returned within the seven-day cooling off period
By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information see Your Statutory Rights.
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:

  • where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred
  • where you are returning an entire order, we'll refund applicable per-item delivery charges and the per-delivery charge that you incurred
  • we will refund only standard (Airmail) postage charges for items delivered outside the UK

We will not refund the cost of gift-wrapping, your costs in returning the item to us and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part or because it is defective.

Items returned under the 10-day returns guarantee
Where you are withdrawing from your purchase between seven and 10 days after delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery or other services provided to you in connection with your purchase.

Your Statutory Rights

Cooling-off Period

Purchases
At goodnewsleyton.com we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why under our 10-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 10 days of the date you received the item. Read more about our 10-day returns guarantee at: www.goodnewsleyton.com/returns-policy.
By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. We regret that we also cannot accept cancellations of contracts for the purchase of video, DVD, audio, video games, and software products where the item has been unsealed. To cancel your purchase within the seven-working-day cooling-off period, please visit our Returns Support Centre, giving the reason for the return as "I just don't want it anymore". Please package the relevant item(s) securely and send it to us, so that we receive it within seven working days of the day after the date that the item was delivered to you.
For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than 50 GBP.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.

You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us (eg: gift-wrapping).

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge--we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working days cooling-off period, visit the Department of Trade and Industry's website at: http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html

Other statutory rights
For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at: http://www.consumerdirect.gov.uk/

 

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Location
Good News Shop
654 High Road
Leyton
E10 6RN

We are on Bus Routes: 69 and 97

Nearest Stations:

Leyton Midland (British Rail)
Leyton, Leytonstone (Central Line)
Walthamstow Central (Victoria Line)
 
See Map Below